Information and communications technologies (ICT) are playing an increasingly important role in today’s business world. Their contribution to business innovation is difficult to identify and measure, but represents the missing link for many researchers and business decision makers. How is this contribution changing, as ICT and the Internet now allow so much interaction, customization and mobility? One of the major impacts on innovation strategies has been to encourage the shift from a closed innovation model to an open one. The closed model allows a firm to control the innovation process, whereas the open model involves outside partners in the process, making for greater efficiency. Information and communications technologies themselves cannot explain all the strategic benefits of innovation, of course.
Aubert, B. A., Cohendet, P., Da Silva, L., Grandadam, D., Guimaron, J., Montreuil, B., L’innovation et les technologies de l’information et des communications, Centre for Productivity and Prosperity, HEC Montréal, October 2010. (Available in French only)
